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IT Service Analyst
Eastwood location

About us

Sarah Group is South Australia’s leading building and construction organisation for over 55 years. It is the parent entity to Sarah Constructions, the Longridge Group and Hindmarsh Plumbing employing over 380 people.


Our people are at the heart of our brand and our challenge is to ensure we are as professional, respectful and ambitious on the inside as we are on the outside. We don’t see problems; we see solutions and we believe that collaboration drives excellence. If our values align with yours and you too share a passion for people and solutions, we want you in our team.


The Opportunity

We are seeking an enthusiastic, technically minded and motivated individual to join our ICT team in a full-time role. Reporting to the ICT Manager, key responsibilities of the role will include;

  • Provide professional, responsive, timely and effective first level assistance to employees
  • Identify problems which require additional expertise and take appropriate action to escalate
  • Resolving technical issues involving core business applications and operating systems
  • Coordinate, collaborate and escalate incidents within established timelines
  • Order and manage IT assets and licenses
  • Implement, review and develop IT processes and procedures
  • Provide innovative/new ideas to the business groups for consideration and implementation
  • Support the delivery of IT projects


The Right Candidate

To be successful in this role, you will be passionate, professional and possess the following qualifications and experience and be able to demonstrate these specific skills within the workplace:

  • Minimum of 5 years’ experience providing support in a service desk environment
  • Proven ability to effectively monitor and coordinate large volumes of service requests to successful outcomes
  • Experience in security administration including Active Directory and Group Policy
  • Advanced Microsoft Office skills
  • Sound understanding of helpdesk systems and processes
  • Strong communication and stakeholder management skills across all levels of the organisation
  • Ability to work autonomously


The Perks

Are there benefits to working here? You bet, joining Sarah Group has its rewards. We offer you not just a job, but a lucrative and rewarding career. You will have the opportunity to become part of a high-performing team culture that thrives on continuous improvement and service delivery. Not only will you enjoy a great working environment within a purpose-built modern office located just five minutes from the CBD, you will also enjoy:

  • 4 days of work/life balance leave in addition to 4 weeks of annual leave
  • Professional development and training opportunities
  • Great social events and casual Fridays
  • Salary continuance insurance
  • Access to paid parental leave
  • Access to a comprehensive health & wellbeing program including full health assessments, discounted gym membership with our corporate partner, discounted health insurance, annual flu vaccinations & access for you and your family to our Employee Assistance Program


How to apply

All applications are managed through our employment website; just follow the ‘Apply for this job’ link below to submit


Applications will remain open until the position is filled. Please note – previous applicants need not apply.


At Sarah Group we are an equal opportunity employer and we encourage a diverse range of candidates to apply for our positions.

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